Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508798 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2016
201508841 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Some upheld, recommendations October 2016
201508908 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations October 2016
201600041 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2016
201600536 The City of Edinburgh Council handling of application (complaints by opponents) Not upheld, no recommendations October 2016
201600684 Castlehill Housing Association Ltd applications, allocations, transfers & exchanges Not upheld, no recommendations October 2016
201600866 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2016
201601079 Lanarkshire NHS Board nurses / nursing care Upheld, recommendations October 2016
201407008 Business Stream charging method / calculation Not upheld, no recommendations September 2016
201500905 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations September 2016