Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201507680 The City of Edinburgh Council handling of application (complaints by opponents) Upheld, recommendations September 2016
201507724 East Lothian Council neighbour disputes and anti-social behaviour Not upheld, no recommendations September 2016
201507730 Greater Glasgow and Clyde NHS Board - Acute Services Division communication / staff attitude / dignity / confidentiality Some upheld, recommendations September 2016
201507751 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, recommendations September 2016
201507826 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2016
201507861 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2016
201507866 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations September 2016
201507895 Aberdeenshire Council secondary school Upheld, recommendations September 2016
201507904 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations September 2016
201507920 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2016