Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508088 Care Inspectorate complaints handling Upheld, recommendations October 2016
201508104 Grampian NHS Board record-keeping Some upheld, no recommendations October 2016
201508144 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, recommendations October 2016
201508159 The City of Edinburgh Council statutory notices Not upheld, no recommendations October 2016
201508205 A Housing Association aids and adaptations Upheld, recommendations October 2016
201508345 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations October 2016
201508359 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations October 2016
201508379 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2016
201508386 Dundee City Council advertisement of proposals: notification and hearing of objections Not upheld, no recommendations October 2016
201508482 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2016