Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508311 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations November 2016
201508329 Business Stream policy/administration Some upheld, recommendations November 2016
201508343 Fife NHS Board nurses / nursing care Upheld, recommendations November 2016
201508372 A Council communication staff attitude dignity and confidentiality Some upheld, recommendations November 2016
201508376 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2016
201508436 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2016
201508442 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2016
201508500 Scottish Ambulance Service other Not upheld, no recommendations November 2016
201508546 Edinburgh College special needs - assessment and provision Not upheld, recommendations November 2016
201508584 Dumfries and Galloway NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations November 2016