Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201507666 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, recommendations November 2016
201507682 Business Stream incorrect billing Some upheld, recommendations November 2016
201507701 Edinburgh College special needs - assessment and provision Some upheld, recommendations November 2016
201507727 Tayside NHS Board clinical treatment / diagnosis Upheld, no recommendations November 2016
201507782 Aberdeen City Council neighbour disputes and antisocial behaviour Not upheld, no recommendations November 2016
201507788 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2016
201507812 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations November 2016
201507822 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2016
201507832 West College Scotland policy/administration Upheld, recommendations November 2016
201507834 Forth Valley NHS Board admission / discharge / transfer procedures Not upheld, no recommendations November 2016