Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201600303 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2016
201600399 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2016
201600555 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2016
201600936 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations December 2016
201601033 South Lanarkshire Council complaints handling (incl social work complaints procedures) Some upheld, recommendations December 2016
201601265 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2016
201601310 A Dentist in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2016
201601424 A Dentist in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2016
201601426 A Dentist in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2016
201601500 Scottish Prison Service religious books, items and practices Not upheld, no recommendations December 2016