Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201604381 East Dunbartonshire Council handling of application (complaints by opponents) Some upheld, recommendations January 2017
201507564 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2016
201507576 Renfrewshire Council policy/administration Some upheld, recommendations December 2016
201507697 Greater Glasgow and Clyde NHS Board – Acute Services Division clinical treatment / diagnosis Some upheld, recommendations December 2016
201507772 A Medical Practice in the Fife NHS Board area policy / administration Upheld, recommendations December 2016
201507875 University of St Andrews policy/administration Some upheld, recommendations December 2016
201507919 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2016
201507925 The Highland Council rights of way and public footpaths Not upheld, no recommendations December 2016
201507947 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations December 2016
201507951 Glasgow City Council statutory notices Not upheld, no recommendations December 2016