Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201601004 Glasgow City Council complaints handling (incl social work complaints procedures) Not duly made or withdrawn, no recommendations January 2017
201601098 Argyll and Bute Council building standards Some upheld, recommendations January 2017
201601484 Perth and Kinross Council handling of application (complaints by applicants) Some upheld, no recommendations January 2017
201601727 Cobalt Water Ltd charging method / calculation Not upheld, no recommendations January 2017
201601777 Scottish Prison Service personal property Not upheld, recommendations January 2017
201601830 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2017
201601919 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2017
201601930 Lothian NHS Board - Acute Division communication / staff attitude / dignity / confidentiality Upheld, recommendations January 2017
201601941 North Ayrshire Council secondary school Not upheld, no recommendations January 2017
201602166 A Medical Practice in the Orkney NHS Board area clinical treatment / diagnosis Upheld, recommendations January 2017