Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201600069 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2017
201600070 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2017
201600175 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2017
201600316 Business Stream charging method / calculation Not upheld, no recommendations January 2017
201600319 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2017
201600574 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2017
201600669 Forth Valley NHS Board nurses / nursing care Some upheld, recommendations January 2017
201600789 Scottish Children's Reporter Administration communication staff attitude and confidentiality Some upheld, recommendations January 2017
201600868 North Ayrshire Council improvements and renovation Not upheld, no recommendations January 2017
201600975 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations January 2017