Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602169 | A Medical Practice in the Orkney NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | January 2017 |
| 201602308 | A Medical Practice in the the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2017 |
| 201602652 | East Lothian Council | repairs and maintenance | Upheld, recommendations | January 2017 |
| 201602676 | West Lothian Council | primary school | Not upheld, no recommendations | January 2017 |
| 201602813 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | January 2017 |
| 201602990 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | January 2017 |
| 201603169 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2017 |
| 201603667 | Scottish Prison Service | complaints handling | Upheld, recommendations | January 2017 |
| 201603748 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201603758 | Scottish Prison Service | complaints handling | Upheld, recommendations | January 2017 |