Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508659 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2016 |
| 201508667 | South Lanarkshire Leisure and Culture | policy/administration | Upheld, recommendations | December 2016 |
| 201508674 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2016 |
| 201508684 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, no recommendations | December 2016 |
| 201508724 | Orkney NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2016 |
| 201508839 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2016 |
| 201508843 | Scottish Prison Service | non-legal correspondence | Some upheld, recommendations | December 2016 |
| 201508860 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2016 |
| 201508897 | A Dentist in the Tayside NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | December 2016 |
| 201600126 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2016 |