Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201508655

  • Case ref:
    201508655
  • Date:
    December 2016
  • Body:
    Aberdeenshire Housing Partnership
  • Sector:
    Housing Associations
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    communication staff attitude dignity and confidentiality

Summary

Mr C (for whom English is not his first language) complained that the association had failed to provide him with translations of his tenancy agreement and information about rent increases. While we were investigating we became aware that the matters subject to investigation had been considered in court, when the association applied for a repossession order. Under the terms of our act we cannot investigate matters where the person has or had a remedy by way of proceedings in court, and so we closed the complaint without making a finding.

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Updated: March 13, 2018