Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507976 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2016 |
| 201508009 | Stirling Council | primary school | Some upheld, recommendations | December 2016 |
| 201508063 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | December 2016 |
| 201508081 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2016 |
| 201508083 | Lothian NHS Board | policy / administration | Upheld, recommendations | December 2016 |
| 201508163 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2016 |
| 201508175 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | December 2016 |
| 201508184 | University of Strathclyde | academic appeal/exam results/degree classification | Some upheld, recommendations | December 2016 |
| 201508242 | Scottish Prison Service | progression | Not upheld, no recommendations | December 2016 |
| 201508292 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2016 |