Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201507925

  • Case ref:
    201507925
  • Date:
    December 2016
  • Body:
    The Highland Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    rights of way and public footpaths

Summary

Mr C complained that the council failed to follow correct procedures when diverting a long-distance pathway which was also part of the council's core path network. He said this removed his right to object and comment on the proposed diversion.

We found that as the council were not required to close and divert the route, the consultation process would not apply. We found no evidence of administrative failure in the way the council dealt with this matter and did not uphold the complaint.

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Updated: March 13, 2018