Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201601941

  • Case ref:
    201601941
  • Date:
    January 2017
  • Body:
    North Ayrshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    secondary school

Summary

Mrs C complained about the school's response to her concerns about how another pupil was treating her daughter, and that the council failed to investigate and respond to her complaint.

We found the school had taken reasonable action when concerns were reported to them. Though there appeared to continue to be problems, the school could only act on the information provided to them. We also found that the council's investigations were reasonable. We did not uphold the complaints.

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Updated: March 13, 2018