Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201508604

  • Case ref:
    201508604
  • Date:
    January 2017
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Upheld, no recommendations
  • Subject:
    work (in prison)

Summary

Mr C complained that he was not receiving the time off from his prison work party that the prison rules state prisoners should receive. The prison advised that there was a historic arrangement in place whereby prisoners agreed to work extra hours. However, they acknowledged that this was not in line with the relevant prison rules and confirmed that steps had been taken to provide sufficient cover so prisoners would receive the required time off work in future. We upheld the complaint but as appropriate steps had already been taken to remedy the identified failing, we did not make any recommendations.

Related reading

Updated: March 13, 2018