Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201603758

  • Case ref:
    201603758
  • Date:
    January 2017
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Upheld, recommendations
  • Subject:
    complaints handling

Summary

Mr C submitted a complaint to the prison governor about his personal officer. Mr C said that the governor failed to respond appropriately to his complaint.

We reviewed what Mr C said to the governor in his complaint and we considered whether the governor's response addressed the matter. We took the view that the governor had only addressed one aspect of Mr C's complaint and that they failed to appropriately address other concerns raised. Therefore, we upheld Mr C's complaint.

Recommendations

We recommended that Scottish Prison Service:

  • apologise to Mr C for failing to appropriately address his complaint.

Related reading

Updated: March 13, 2018