Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201602813

  • Case ref:
    201602813
  • Date:
    January 2017
  • Body:
    Glasgow City Council
  • Sector:
    Local Government
  • Outcome:
    Upheld, recommendations
  • Subject:
    refuse collection & bins

Summary

Mr C complained that the council failed to take reasonable action to ensure his bins were collected. We contacted the council, who did not respond to our enquiries in full. We therefore upheld Mr C's complaint.

Recommendations

We recommended that the council:

  • apologise to Mr C for the failure to ensure that he receives a reasonable bin collection service;
  • produce a detailed strategy to ensure that Mr C's bins are sufficient in number, are collected regularly in line with the council's obligations and are monitored for a three-month period to ensure collection; and
  • provide this office with a copy of the strategy mentioned above.

Related reading

Updated: March 13, 2018