Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201603255

  • Case ref:
    201603255
  • Date:
    December 2016
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    earnings

Summary

Mr C, a prisoner, complained that the Scottish Prison Service (SPS) were not paying him appropriately. He said he usually worked three-and-a-half shifts per week and received £8. However, Mr C said the SPS had advised him that he would be required to work additional shifts but he would not receive any extra wages. Mr C said other prisoners worked fewer shifts than him but received the same wage payment.

The SPS explained that a new working pattern had been introduced in an effort to address similar complaints. It was decided that all prisoners would be required to work nine shifts each week and the shifts would be carried out in two work parties. The SPS acknowledged there were still some prisoners working only three-and-a-half shifts per week but as they were gradually being allocated positions, the number was reducing.

We were satisfied that the explanation provided by the SPS was reasonable and in line with the prisoner wage earning policy. We accepted that Mr C was being paid appropriately and that it was also reasonable for some prisoners to be receiving a full wage for work that had not yet been allocated to them. We did not uphold Mr C's complaint.

Updated: March 13, 2018