Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508616 A Medical Practice in the Lanarkshire NHS Board area lists (incl difficulty registering and removal from lists) Some upheld, recommendations November 2016
201508646 Highland NHS Board clinical treatment / diagnosis Some upheld, no recommendations November 2016
201508677 Midlothian Council policy/administration Not upheld, no recommendations November 2016
201508857 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2016
201508880 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations November 2016
201600389 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, recommendations November 2016
201600464 Lothian NHS Board - Acute Division appointments / admissions (delay / cancellation / waiting lists) Some upheld, no recommendations November 2016
201600674 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2016
201600712 A Medical Practice in the Grampian NHS Board area lists (incl difficulty registering and removal from lists) Not upheld, no recommendations November 2016
201600743 Lothian NHS Board clinical treatment / diagnosis Upheld, no recommendations November 2016