Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201507632 | Fife NHS Board | nurses / nursing care | Upheld, recommendations | October 2016 |
| 201507690 | Business Stream | communication / consultation | Some upheld, recommendations | October 2016 |
| 201507715 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2016 |
| 201507723 | A Council | primary school | Upheld, recommendations | October 2016 |
| 201507744 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | October 2016 |
| 201507965 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2016 |
| 201507975 | The City of Edinburgh Council | handling of application (complaints by opponents) | Upheld, recommendations | October 2016 |
| 201508025 | A Dentist in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | October 2016 |
| 201508080 | The City of Edinburgh Council | statutory notices | Not upheld, recommendations | October 2016 |
| 201508084 | Greater Glasgow and Clyde NHS Board | nurses / nursing care | Not upheld, no recommendations | October 2016 |