Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508511 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2016
201508540 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations October 2016
201508599 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2016
201508619 Lothian NHS Board nurses / nursing care Upheld, recommendations October 2016
201508627 Lothian NHS Board clinical treatment / diagnosis Some upheld, no recommendations October 2016
201508647 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations October 2016
201508671 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2016
201508695 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations October 2016
201508704 Castlehill Housing Association Ltd repairs and maintenance Resolved, recommendations October 2016
201508748 A Dentist in the Borders NHS Board area clinical treatment / diagnosis Not duly made or withdrawn, no recommendations October 2016