Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201507966 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, no recommendations September 2016
201507977 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, recommendations September 2016
201507995 Dunedin Canmore Housing Ltd estate management, open space & environment work Not upheld, no recommendations September 2016
201508004 West Dunbartonshire Council bus stops, shelters, signs, road furniture Upheld, recommendations September 2016
201508010 Business Stream charging method / calculation Upheld, recommendations September 2016
201508021 Argyll and Bute Council handling of application (complaints by opponents) Not upheld, no recommendations September 2016
201508030 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2016
201508051 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2016
201508090 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2016
201508106 City of Glasgow College policy/administration Not upheld, no recommendations September 2016