Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201501787 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2016 |
| 201505394 | Greater Glasgow and Clyde NHS Board | communication / staff attitude / dignity / confidentiality | Not duly made or withdrawn, no recommendations | September 2016 |
| 201507464 | A Council | road authority as developer, road alterations | Upheld, recommendations | September 2016 |
| 201507498 | A Medical Practice in the Grampian NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, recommendations | September 2016 |
| 201507538 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | September 2016 |
| 201507580 | University of Strathclyde | academic appeal/exam results/degree classification | Not upheld, no recommendations | September 2016 |
| 201507597 | Dumfries and Galloway NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | September 2016 |
| 201507607 | The City of Edinburgh Council | handling of application (complaints by opponents) | Upheld, recommendations | September 2016 |
| 201507625 | Parkhead Housing Association Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | September 2016 |
| 201507646 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | September 2016 |