Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201600684

  • Case ref:
    201600684
  • Date:
    October 2016
  • Body:
    Castlehill Housing Association Ltd
  • Sector:
    Housing Associations
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    applications, allocations, transfers & exchanges

Summary

Mr C complained to us on behalf of his sister (Miss A), a housing association tenant. He complained that the association unreasonably withdrew an offer of housing from her.

We found that the association had asked Miss A to contact them as she was being considered for a property. When Miss A contacted the association she told them that her circumstances had changed. The process was therefore stopped at that point – without an offer of housing being made – so that Miss A could let the association know about these changes and allow them to be assessed.

As there were was no evidence of an offer being made we did not uphold the complaint.

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Updated: March 13, 2018