Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201507625

  • Case ref:
    201507625
  • Date:
    September 2016
  • Body:
    Parkhead Housing Association Ltd
  • Sector:
    Housing Associations
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    neighbour disputes and anti-social behaviour

Summary

Mr C complained that the housing association had not acted reasonably in relation to a series of anti-social behaviour incidents that he reported.

After investigation, we did not uphold Mr C's complaint. We found no evidence that the association had not acted in line with their policy and procedure for dealing with anti-social behaviour.

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Updated: March 13, 2018