Thursday 22 October: Complaint form offline

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At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

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Decision Report 201508090

  • Case ref:
    201508090
  • Date:
    September 2016
  • Body:
    Greater Glasgow and Clyde NHS Board
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Ms C said that a nurse injured her child's arm while removing a plaster cast. She complained to the board who made their own investigations but concluded that the cast had been removed in an appropriate way, and that neither the nurse or the doctor concerned had noted any injury.

We took independent nursing advice and we found that the records did not show any evidence of the child being distressed or injured. There was no evidence to show that the plaster cast had been removed in an inappropriate way. The complaint was not upheld.

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Updated: March 13, 2018