Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201507786 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2016
201507805 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2016
201507813 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Some upheld, recommendations August 2016
201507830 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2016
201507840 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not duly made or withdrawn, no recommendations August 2016
201507849 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations August 2016
201507865 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2016
201507868 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2016
201507874 Greater Glasgow and Clyde NHS Board - Acute Services Division appointments / admissions (delay / cancellation / waiting lists) Not upheld, recommendations August 2016
201507957 Scottish Social Services Council delay Upheld, recommendations August 2016