Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201507507

  • Case ref:
    201507507
  • Date:
    August 2016
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    regime and operation of prison

Summary

Mr C complained that the conditions he was being housed under were affecting his parole opportunities. He also complained about the handling of a property claim.

During our investigation, Mr C accepted a full and final settlement for the property claim and was moved to a different prison. When we contacted Mr C to advise that we would not be considering his property claim further, we asked him to confirm that he wished to proceed with the investigation of his other concerns, given that he had now moved to a different prison.

Mr C did not confirm that he wanted the investigation to continue and consequently his case was closed.

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Updated: March 13, 2018