Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508524 | Greater Glasgow and Clyde NHS Board | nurses / nursing care | Some upheld, recommendations | August 2016 |
| 201508549 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Some upheld, recommendations | August 2016 |
| 201508565 | Loch Lomond and The Trossachs National Park Authority | policy/administration | Not upheld, no recommendations | August 2016 |
| 201508575 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2016 |
| 201508613 | Fife Council | policy/administration | Not upheld, no recommendations | August 2016 |
| 201508642 | North Lanarkshire Council | repairs and maintenance | Not upheld, no recommendations | August 2016 |
| 201508644 | Business Stream | incorrect billing | Upheld, recommendations | August 2016 |
| 201508676 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2016 |
| 201508696 | Student Awards Agency for Scotland | handling of application | Not upheld, no recommendations | August 2016 |
| 201508698 | Glasgow Housing Association | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | August 2016 |