Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201601164

  • Case ref:
    201601164
  • Date:
    September 2016
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    progression

Summary

Mr C complained about unreasonable delay by the prison in transferring him to a prison where he would have the chance to do work placements in the community. Our investigation revealed that there had been delay but that this had been unavoidably caused by a backlog of prisoners who were also waiting for such a transfer. We noted that Mr C did obtain his transfer and that the new prison brought forward their consideration of him for work placements by two months to help avoid further delay. We did not uphold Mr C's complaint.

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Updated: March 13, 2018