Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201508559 A Council child services and family support Not upheld, no recommendations July 2016
201508582 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations July 2016
201508583 A Dentist in the Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2016
201508605 Blairtummock Housing Association Ltd repairs and maintenance Not upheld, no recommendations July 2016
201508651 The City of Edinburgh Council repairs and maintenance Not upheld, no recommendations July 2016
201508663 Grampian NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations July 2016
201508752 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2016
201508794 The City of Edinburgh Council complaints handling (incl social work complaints procedures) Not upheld, no recommendations July 2016
201508808 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2016
201508838 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Upheld, recommendations July 2016