Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201406252 A Medical Practice in the Greater Glasgow and Clyde NHS Board area policy / administration Upheld, recommendations June 2016
201406607 Borders NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations June 2016
201406982 South Lanarkshire College grants/allowances/bursaries Not upheld, no recommendations June 2016
201407173 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations June 2016
201407281 Business Stream incorrect billing Not upheld, recommendations June 2016
201407334 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations June 2016
201407864 The City of Edinburgh Council statutory notices Upheld, recommendations June 2016
201500016 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2016
201500053 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations June 2016
201500441 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2016