Thursday 22 October: Complaint form offline

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At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201507963

  • Case ref:
    201507963
  • Date:
    July 2016
  • Body:
    Cairn Housing Association Ltd
  • Sector:
    Housing Associations
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    repairs and maintenance

Summary

Mr C disputed that he had access to heating during the period between a repair being reported to the housing association and the repair taking place. We found that heating was available during this time and so we did not uphold the complaint.

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Updated: March 13, 2018