Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201507674

  • Case ref:
    201507674
  • Date:
    July 2016
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    bullying/victimisation

Summary

Mr C complained about bullying by a prison officer in his prison. We found that the documentary evidence showed that the officer in question had not been responsible for various actions that Mr C had considered him to have been, such as making a medical decision about whether Mr C should have to share a cell. We also found that the officer had not acted inappropriately in respect of other issues, such as arranging for medical observation of Mr C in line with a prison drugs protocol. We did not uphold the complaint.

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Updated: March 13, 2018