Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508291 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201508301 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201508391 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201508395 | Scottish Prison Service | progression | Not upheld, no recommendations | June 2016 |
| 201508449 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | June 2016 |
| 201508472 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201508476 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201508498 | Argyll and Bute Council | communication staff attitude and confidentiality | Not upheld, no recommendations | June 2016 |
| 201508513 | Falkirk Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | June 2016 |
| 201508567 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2016 |