Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201500033

  • Case ref:
    201500033
  • Date:
    May 2016
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    policy/administration

Summary

Mr C complained about the adequacy of the overnight snack provision in prison for insulin dependent diabetics. He did not consider that the contents of the pack were sufficient for his needs. We took independent medical advice and made some enquiries of the Scottish Prison Service. We were advised that the contents of Mr C's snack pack had since been amended in line with an instruction from a prison doctor. We tried contacting Mr C to discuss the latest position but he did not respond to us. We, therefore, closed his complaint without reaching a finding.

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Updated: March 13, 2018