Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201506127

  • Case ref:
    201506127
  • Date:
    May 2016
  • Body:
    Crown Office and Procurator Fiscal Service
  • Sector:
    Scottish Government and Devolved Administration
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    complaints handling

Summary

Mr C complained about a number of actions of the Crown Office and Procurator Fiscal Service (COPFS). Most were beyond our jurisdiction but Mr C also complained about how COPFS had responded to his complaint. We considered that, in their response, COPFS had addressed the issues Mr C complained of, gave him accurate information and reached views that, though Mr C disagreed with, they had discretion to reach. Consequently, we did not uphold his complaint about COPFS' complaints handling.

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Updated: March 13, 2018