Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201502431 | Scottish Prison Service | accuracy of prisoner record | Upheld, recommendations | March 2016 |
| 201502712 | Inverclyde Council | secondary school | Upheld, recommendations | March 2016 |
| 201502794 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2016 |
| 201502795 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2016 |
| 201502798 | Lanarkshire NHS Board | nurses / nursing care | Not upheld, no recommendations | March 2016 |
| 201502980 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2016 |
| 201503218 | A Medical Practice in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | March 2016 |
| 201503311 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2016 |
| 201503435 | South Lanarkshire Council | parking | Not upheld, no recommendations | March 2016 |
| 201503727 | Falkirk Council | continuing care | Upheld, recommendations | March 2016 |