Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201502341

  • Case ref:
    201502341
  • Date:
    March 2016
  • Body:
    Fife Council
  • Sector:
    Local Government
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    applications, allocations, transfers & exchanges

Summary

Mrs C complained about the removal of harassment points from her housing application. The main outcome she sought from the investigation of her complaint was to be rehoused. During our consideration of her case, Mrs C notified us of a change in address. We contacted Mrs C and asked that she confirm if she wished to proceed with the investigation. We did not receive a response. When we advised Mrs C that the case would be closed if we did not hear from her we still did not get a response, so we closed the complaint.

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Updated: March 13, 2018