Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201407811 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2016
201500063 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2016
201500117 The City of Edinburgh Council statutory notices Not upheld, no recommendations March 2016
201500312 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations March 2016
201500366 Business Stream meter reading Resolved, no recommendations March 2016
201500624 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2016
201500675 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations March 2016
201501305 West Lothian Council neighbour disputes and anti-social behaviour Not upheld, no recommendations March 2016
201501401 Business Stream leakage Upheld, recommendations March 2016
201501697 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not duly made or withdrawn, no recommendations March 2016