Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201405825 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2016
201405859 Aberdeen City Council secondary school Some upheld, recommendations February 2016
201405861 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2016
201405881 The City of Edinburgh Council statutory notices Some upheld, recommendations February 2016
201405973 Scottish Natural Heritage policy/administration Some upheld, no recommendations February 2016
201406036 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2016
201406227 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Some upheld, recommendations February 2016
201406308 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2016
201406355 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations February 2016
201406428 Business Stream charging method / calculation Not upheld, action taken by body to remedy, no recommendations February 2016