Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201500366

  • Case ref:
    201500366
  • Date:
    March 2016
  • Body:
    Business Stream
  • Sector:
    Water
  • Outcome:
    Resolved, no recommendations
  • Subject:
    meter reading

Summary

Mr C complained to Business Stream about water charges at his business premises. For a period of time, meter readers advised Business Steam that they were unable to access the water meter at the premises. Once access was gained, a bill was issued covering the period from February 2009 to October 2013. Mr C disputed the bill as he said that the usage was far higher than normal for his business. He also complained that Business Stream had not taken reasonable steps to read the meter regularly and as such, they had failed to identify the problem at an early stage.

During our investigation of this case, Mr C's complaints were resolved by Business Stream to his satisfaction.

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Updated: March 13, 2018