Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201500051 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201500073 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Upheld, no recommendations January 2016
201500474 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations January 2016
201500502 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2016
201500679 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201500706 Tayside NHS Board clinical treatment / diagnosis Not upheld, recommendations January 2016
201501177 Shetland NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201501192 Scottish Prison Service transfer to another prison Upheld, recommendations January 2016
201501352 Greater Glasgow and Clyde NHS Board complaints handling Upheld, recommendations January 2016
201501395 University of Edinburgh student discipline Not upheld, no recommendations January 2016