Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

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Decision Report 201407901

  • Case ref:
    201407901
  • Date:
    January 2016
  • Body:
    Lanarkshire NHS Board
  • Sector:
    Health
  • Outcome:
    Not duly made or withdrawn, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Mrs C complained about the care of her daughter (Miss A) who committed suicide while she was an in-patient at Hairmyres Hospital. Mrs C raised concerns that staff did not appropriately supervise Miss A in view of her condition, and that the family were not told about a suicide attempt the day before Miss A’s death.

When we reviewed Mrs C’s complaint we found that the Crown Office and Procurator Fiscal Service was currently investigating the circumstances of Miss A’s death. Additionally, the Child Protection Committee was also conducting a significant case review in consultation with the Mental Welfare Commission. In view of these on-going investigations by other independent organisations, we decided not to investigate Mrs C’s complaints further at this stage. We invited Mrs C to contact us again if any issues raised in her complaint were not investigated as part of these processes.

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Updated: March 13, 2018