Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201404115 Business Stream charging method / calculation Not upheld, recommendations December 2015
201404170 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2015
201404209 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2015
201404381 Scottish Ambulance Service appliances / equipment / premises Upheld, recommendations December 2015
201404666 Eildon Housing Association Ltd improvements and renovation Not upheld, no recommendations December 2015
201404826 Business Stream charging method / calculation Not upheld, recommendations December 2015
201404886 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2015
201405012 Ayrshire and Arran NHS Board continuing care Not upheld, no recommendations December 2015
201405120 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations December 2015
201405122 Lanarkshire NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations December 2015