Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201406132 Business Stream incorrect billing Resolved, no recommendations December 2015
201406306 Scottish Natural Heritage policy/administration Not upheld, no recommendations December 2015
201406406 West Dunbartonshire Council complaints handling (incl social work complaints procedures) Not upheld, no recommendations December 2015
201406444 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations December 2015
201406643 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations December 2015
201406685 Aberdeenshire Council complaints handling (incl social work complaints procedures) Upheld, recommendations December 2015
201406688 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Not upheld, no recommendations December 2015
201406808 The City of Edinburgh Council improvements and renovation Some upheld, no recommendations December 2015
201406815 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2015
201406914 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2015