Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

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Decision Report 201406106

  • Case ref:
    201406106
  • Date:
    December 2015
  • Body:
    Falkirk Council
  • Sector:
    Local Government
  • Outcome:
    Some upheld, recommendations
  • Subject:
    policy/administration

Summary

Ms C, a solicitor, complained to us on behalf of her clients, Mr and Mrs A. Mr and Mrs A were unhappy with the council's actions relating to a compulsory purchase order and repairs to a core path. A number of the issues complained of occurred outwith the last twelve months and we did not pursue those matters further. We upheld a complaint that the council failed to advise Mr and Mrs A promptly when the council revised their view on repairing the core path and began to consider a compulsory purchase order. We recommended that the council apologise to Mr and Mrs A for this delay, which they did. We did not uphold complaints about the council's overall communication with Mr and Mrs A.

Recommendations

We recommended that the council:

  • apologise to Mr and Mrs A for not advising them in a timely manner of their revised position in relation to their right to enter Mr and Mrs A's land without their permission.

Related reading

Updated: March 13, 2018