Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201407068 | Scottish Prison Service | visits | Some upheld, recommendations | December 2015 |
| 201407310 | Glasgow Caledonian University | academic appeal/exam results/degree classification | Upheld, recommendations | December 2015 |
| 201407586 | A Dental Practice in the Lothian NHS Board area | complaints handling | Upheld, recommendations | December 2015 |
| 201407598 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | December 2015 |
| 201407642 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | December 2015 |
| 201407746 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | December 2015 |
| 201407829 | A Dental Practice in the Greater Glasgow and Clyde NHS Board area | lists (incl difficulty registering and removal from lists) | Some upheld, recommendations | December 2015 |
| 201500087 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2015 |
| 201500671 | Scottish Ambulance Service | clinical treatment / diagnosis | Some upheld, recommendations | December 2015 |
| 201500705 | Forestry Commission Scotland | handling of application | Not upheld, no recommendations | December 2015 |