Thursday 22 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201400324 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2015 |
| 201400354 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2015 |
| 201400904 | University of St Andrews | policy/administration | Resolved, no recommendations | November 2015 |
| 201402088 | The City of Edinburgh Council | statutory notices | Upheld, recommendations | November 2015 |
| 201402759 | Dumfries and Galloway Housing Partnership | repairs and maintenance | Not upheld, no recommendations | November 2015 |
| 201402959 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2015 |
| 201403037 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | November 2015 |
| 201403171 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2015 |
| 201403173 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | November 2015 |
| 201403259 | Care Inspectorate | complaints handling | Some upheld, no recommendations | November 2015 |